Parcelforce Rant

It’s rant time again, this week it’s Parcelforce


Rob ordered something from America and for some reason they shipped it in two parts. The problem was, he had to pay tax on it when it reached the UK. The first part arrived on Saturday so despite the snowy weather, we went over and got it. He wasn’t asked for any ID, just gave over the tracking number and his address, paid a shit-ton of tax and we tootled off into the sunset.


Today, the second bit was ready for collection but where Rob’s at work, I went in to get it taking his passport with me like I would to get a parcel from Royal Mail. I was expecting it to be like last time, so I gave the address and Rob’s name and showing the guy Rob’s passport and my driving license. This time, this wasn’t enough. I couldn’t prove that I live at the address as the one on my license is my parents’ house in Portsmouth – I’m not changing it til we’re in somewhere permanent. So I dug through my bag and came up with a repeat prescription with my name and the address on it but that still wasn’t enough. I rang up Rob then to explain who was just as mad as me and asked to speak to the man at Parcelforce who refused because it wouldn’t help!


After going round in circles for a while and the guy going to ask his manager, he told me that I could go home and get a utility bill and that would be fine. Problem with that is that it’s Rob’s parents’ house so they pay the bills and he does everything online, as do I. The guy really didn’t like that and said it sounded suspicious! He flat-out disbelieved me that I don’t have any bank statements, phone bills or anything come to my door! How effing ridiculous! He then said I could bring in a bill with Rob’s Dad’s name on it, but they’re in Australia and I’m not about to go rifling through other peoples’ post. Then I asked what the difference between doing that and showing him my prescription with the tracking number for the parcel and both of our IDs was. That stumped him!


Eventually he went to see the manager again and grudgingly gave me the parcel, saying that Rob’s name would now be flagged and he’d have to bring proper ID next time. Fair enough, but last time they didn’t ask for any!


I think that might actually have won an argument with any sort of official, it feels good.


And yeah, I did turn on the waterworks a bit!

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